Refund & Return Policy

At Shifa Herbs™, customer satisfaction is important to us. Due to the personal nature of our herbal wellness products and to ensure the highest standards of hygiene, safety, and product integrity, we maintain a strict No Return and No Refund Policy.

By placing an order with Shifa Herbs™, you acknowledge and agree to the following terms.

1. No Return Policy

We operate a strict No Return Policy to protect the quality, safety, and integrity of our products.

Returns are not accepted for any of the following reasons:

• Change of mind after placing an order.
• The product does not meet personal expectations.
• Delay in delivery caused by the courier company.
• Minor variations in product packaging or label design due to manufacturing updates.
• Slight differences in color caused by photography, lighting, or your device's display settings.

Once your order has been processed and dispatched, it cannot be cancelled, redirected, exchanged, or returned.

2. No Refund Policy

Shifa Herbs™ does not offer monetary refunds on any order.

This includes:

• Cash on Delivery (COD) orders once payment has been made.
• Orders refused at the time of delivery without a valid reason (Return to Origin / RTO).
• Orders that have been accepted and received by the customer.
• Opened or used products.

Before placing your order, we encourage you to carefully review all product images, descriptions, usage instructions, and ingredients.

If you have any questions before purchasing, our customer support team will be happy to assist you.

3. Parcel Integrity — Please Do Not Open Before Payment

Important: Please do not open, unseal, or tamper with your parcel before completing payment to the delivery rider.

To protect both our customers and our business from fraudulent claims, every parcel is:

• Securely sealed before dispatch.
• Carefully inspected before packaging.
• Photographed and documented during packing.

For this reason:

• Do not open the parcel before making payment.
• Claims regarding missing, damaged, incorrect, or empty items after the parcel seal has been broken may not be accepted.
• Any parcel found to contain substituted, altered, or tampered products will be treated as fraudulent and may be reported to the courier company and relevant authorities.

4. Unboxing Recommendation

For your protection, we strongly recommend recording a clear unboxing video immediately after receiving your parcel.

Please ensure the video:

• Starts before opening the parcel.
• Clearly shows the parcel seal intact.
• Continues without interruption until the product is fully visible.

This helps us investigate any genuine courier-related issues quickly and fairly.

Need Assistance?

If you have any questions before placing your order, please feel free to contact our customer support team.

We're always happy to help you make an informed purchase before your order is confirmed.